University Orthopedics is currently recruiting for the following positions:


Job Description: Site Manager

Reports to: Director of Operations
Location: Butler Campus, Providence

The Site Manager is responsible for the operations and administration side of the office. Ensures office is running smoothly by supervising Reception Desk staff, training employees and oversees the overall Reception Desk operations. Coordinates and maintains effective communication (oral, written), and serves as the Site contact.

Principle duties and responsibilities:

  • Responsible for supervising the front desk staff and holds staff accountable for following the same set of UOI rules and polices
  • Responsible for managing reception staff schedules, including oversee of procedure to account for staff calling in an absence. Report all site absences to payroll.
  • Escalation point for accurate and timely charge capture for clinic based services
  • Identifies potential site issues and suggests resolutions
  • Identifies staff performance concerns and provide coaching
  • Works with HR and Operations to set front desk staff goals
  • Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
  • Respects the importance of confidentiality, as this position will be dealing with employees' personal details
  • Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care
  • Directs patient and employee feedback or complaints to the appropriate person and handles complaints when appropriate/necessary.
  • Coordinates daily operations at clinic sites, including monthly schedules and room allocations.
  • Coordinates bank deposits for the office and reconciles office payments
  • Assess employees’ performance and provides feedback to Director of Operations and appropriate supervisors
  • Will assist administration in the implementation of new companywide polices to facilitate best practice management procedures.
  • Reconcile missing slips for timely claim submission. Discuss with physicians, to close patient encounters.
  • Athena Superuser
  • Creates and runs reports/queries on a regular basis to identify key operational and financial metrics to monitor the performance of staff and providers
  • Additional duties as assigned by Operations Director and/or Human Resources
  • Must be able to travel to all sites

Requirements:

  • A detailed understanding of project planning and management methods.
  • Knowledge of EMR Systems/practice management systems
  • Requires accuracy and attention to detail with demonstrated ability to work independently
  • Refined verbal and written communication skills
  • Ability to work with highly confidential documents/information
  • Excellent organizational skills and ability to multi-task in a fast-paced, dynamic environment
  • Proficiency in MS Office and ability to learn a variety of computer systems quickly.

Interested applicants should submit their resume to the Human Resources Manager Kim Brown via email to kbrown@universityorthopedics.com or fax 401-457-1573


Job Description: Executive Assistant

Reports to: Director of Clinical Operations

The Executive Assistant to the Director of Clinical Operations services essential to the mission of the organization and the day-to-day-operations of the Director. The Executive Assistant also serves as the main point of coordination for all activities of the Operations Department.

Essential Functions:

  • Relieves the Director of day-to-day administrative detail; coordinates the flow of information to the Director's office as required for policy and operational decisions.
  • Schedules all appointments and other commitments, and actively manages the Director’s calendar and email. Responds to, forwards or distributes communications as appropriate.
  • Assists the Director with variety of special administrative and Operations projects.
  • Coordinates internal and external meetings and conference calls, and answers phone calls.
  • Manages agenda preparation and distribution meetings.
  • Attends meetings, prepares summaries, and distributes to appropriate parties.
  • Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
  • Arranges complex and detailed travel plans, itineraries, and agendas.
  • Responds to and handles confidential and sensitive information with poise, tact, and diplomacy.
  • Works collaboratively with all members of the Management Department.
  • Performs additional duties as assigned.

Education & Experience:

  • BS/BA or five (5) or more years supporting a senior-level executive experience required. 
  • Extensive experience with executive office protocol, confidentiality, business decorum, procedures & processes. 

Knowledge, Skills, Abilities:

  • Demonstrated ability to work with executives and to coordinate a high volume of diverse assignments, effectively handle competing priorities, and maintain attention to detail.
  • Proficiency in use of Microsoft office applications including Word, Excel, and PowerPoint; ability to learn organization’s database, content management system, and other software as needed.
  • Meticulous grammar, editing and writing, presentation and communication skills.
  • Demonstrated ability to maintain confidentiality and use good judgment in making independent decisions with a high degree of tact and diplomacy.

Interested employees should submit their resume to human resources via email at hr@universityorthopedics.com or fax 401-457-1573.


Job Description: Per Diem MRI Technologist

Reports to: Diagnostic Imaging Manager
Location: Butler Campus, Providence

We are looking for a part-time/per diem MRI Tech to perform and ensure appropriate quality control, provide requested scans/films of high diagnostic quality based on the specifics of each case, interact effectively and professionally with radiologists, patients, referring physicians and their staffs, and fellow employees while maintaining the best possible patient flow and throughput at all times. Perform related task such as assisting patients, maintaining and ordering proper levels of supplies, maintaining cleanliness of work areas and performing routine clerical functions as required.

GENERAL SUMMARY OF DUTIES

PM/EMR Duties:

  • Available as scheduled to provide technologist duties at specified times and places as assigned.
  • Accurately interprets physician’s instructions and orders.
  • Perform required quality control procedures and ensure proper operation of equipment at all times.
  • Works in partnership with the receptionist to enhance patient flow and work efficiencies.
  • Receive and greet patient, obtain necessary medical history including questions relating to any possibility of reaction. Instructs and informs patient about the procedure.
  • Select software options and imaging parameters to achieve desired images. Operate equipment according to specific/recognized procedure and in conformance with established routines and techniques. Review images to ensure acceptable quality and completeness for diagnostic purposes.
  • Immediately reports any concerns relating to the equipment operation.
  • Provide images of high quality, coordinating and communicating with the referring physician or their staff as required.
  • Coordinate services with UOI physician supervisor.
  • Handle patients in a caring, courteous and professional manner at all times.
  • Proficient evaluation of patient ability to tolerate requested exam(s).
  • Ensure images, examination requisitions and other related records are properly completed to ensure correct patient identification, statistical and billing information.
  • Ensure that additional studies are authorized by the referring physician’s offices and properly documented.
  • Responsible for maintaining complete and organized records of repairs requested and made on all equipment.
  • Maintain confidentiality of patient information at all times. Adhere to HIPPA regulations.
  • Responsible for overall cleanliness of the office and clinical areas at all times.
  • Provides coverage for MRI reception as needed.
  • Additional duties and projects as assigned.
  • Assist with PACS issues such as anomalies and combined folders.
  • Ensure that supply inventory is maintained at adequate levels at all times, equipment is in proper working order and/or contact service for adjustment and repairs as warranted.

Basic Knowledge:

  • Conceptual ability to determine means of providing requested studies based on the specifics of each case.
  • Excellent written and verbal communication skills.
  • Sensitivity to the needs of patients, ability to put patients at ease when in distress.
  • Attention to detail and organizational skills.
  • Possesses analytical skills to compile and interpret data.
  • Demonstrated knowledge and skills necessary to provide proper patient care.
  • Demonstrated knowledge and skills to perform all exams, as outlined by governing bodies, and the Orthopedic MRI of RI protocol.

Requirements:

  • Experience using a GE 1.5 Signa scanner and Musculoskeletal Imaging exams is a plus
  • Physical dexterity and strength to operate all types of MR related equipment, properly position patients and handling of patient films and files.
  • Ability to stand and or sit for prolonged periods of time.

Requirements:

  • High School diploma plus two years of training at an approved school of Radiologic Technology.
  • Must be a registered technologist and have obtained adequate additional training in cross sectional anatomy.
  • Obtain and maintain additional accreditation and/or certification (s) required by the State, federal government within areas of expertise and to personally maintain the highest professional recognition levels available.
  • Submit a copy of yearly CME reports to Orthopedic MRI of RI management.
  • Registered technologist (ARRT); MR Certification.

Interested employees should submit their resume to human resources via email at hr@universityorthopedics.com or fax 401-457-1573.


Job Description: Clinical Analyst (PA/NP)

Reports to: Director of Clinical Operations

Under the supervision of the Clinical Operations Director, the Clinical Analyst will help optimize the Athenahealth PM/EMR and support of the day-to-day operations including new implementations, training, content management and quality assurance. The ideal candidate will need to coordinate with internal and external resources, develop training materials, and implement improved processes. This position also fully supports growth and enhancement initiatives related to the operations of the PM/EMR environment, all interconnected systems (Chart Capture, Imaging Systems, etc.), workflow and quality measure benchmarks.

Additionally, the Clinical Analyst will be responsible for the evaluation and nonoperative management of patients with musculoskeletal complaints and acute/chronic conditions. The ideal candidate will conduct examinations of new patients, write treatment plans, perform and interpret diagnostic tests and conduct outpatient procedures.

GENERAL SUMMARY OF DUTIES

PM/EMR Duties:

  • Ability to work closely with the Clinical Operations Director
  • On an on-going basis, assist in development and provide documentation and/or training if necessary covering PM/EMR optimization, quality measures, and version upgrades for staff and providers
  • Evaluate and redesign workflows to improve efficient clinical/office operations
  • Assist in creation and execution of work plans related to system or process initiatives and or system modifications
  • Develop documentation of operational procedures as needed
  • Update and maintain end-user training manuals
  • Ensure efficient use of the electronic medical record software application and office workflow
  • Support system maintenance, fixes and updates to AthenaNet Releases
  • Assist in application testing and audits for upgrades and enhancements
  • Support and test the implementation of interfaces
  • Maintain continuing education activities to ensure knowledge related to system enhancements changes of processes are communicated to the end users
  • Other duties as needed

PA/NP Clinical Duties:

  • Maintain an independent schedule and evaluate patients independently as well as under the direction of the supervising physicians.
  • Perform routine outpatient procedures and surgeries including: regional anesthesia, tendon repair, incision and drainage, and wound closure and management
  • Assist physician in examining and diagnosing skeletal and joint problems
  • Order and interpret test results and recommended treatment of patients
  • Administer injections as needed when indicated
  • Round on hospital in-patients and provide consultation services as directed by the supervising physicians
  • Provide postoperative patient care
  • Write prescriptions and medical orders

Requirements:

  • Must be licensed as a Physician’s Assistant or Nurse Practitioner in State of Rhode Island
  • Nursing or Ambulatory Operations background is highly preferred
  • One to two years of experience with Athenahealth implementation and maintenance preferred
  • Proven knowledge of correlation between revenue cycle and clinical operations
  • Demonstrated ability to coordinate the implementation of complex software products
  • Ability to handle multiple concurrent projects
  • Ability to effectively communicate with multiple levels of staff and Physicians
  • Ability to work occasional varying shifts based on business needs
  • Must possess excellent communication and interpersonal skills, be well organized and detail oriented
  • A strong command of office products such as MS Office, Excel, Word, basic HTML preferred
  • Interpersonal skills including excellent communication skills to deal effectively with staff, patients and physicians in a knowledgeable, professional and courteous manner
  • Professional, pleasant, and enthusiastic demeanor
  • Ability to maintain confidentiality of patient records

Interested employees should submit their resume to human resources via email at hr@universityorthopedics.com.


Job Description: Per Diem Radiologic Technologist

GENERAL SUMMARY OF DUTIES

Under the general supervision of the diagnostic imaging supervisor and/or Lead technologist, you will perform x-ray examination procedures requested by UOI providers. You will also be expected to:

  • Ensure equipment is functioning properly and report any malfunctions to the lead technologist.
  • Properly Identify and prepare patients for radiologic procedures and performs x-ray exams following established protocols and procedures for patient care and safety.
  • Accurately select the correct patient, anatomy and protocols to complete exam.
  • Confirm, schedule and Log completed radiologic procedures in computer and site schedules.
  • Clean and maintain equipment and examination rooms at all times.
  • Stocks necessary medical and radiologic supplies.

Requirements:

  • Two years of formal training in an approved School of Radiologic Technology.
  • American Registry of Radiologic Technologist (R) (ARRT) registration or pending registration
  • Current CPR/ BLS certification
  • Demonstrate knowledge and skills necessary to provide basic x-ray procedures.
  • Knowledge of anatomy, physiology and body mechanics necessary to safely perform x-ray exams.
  • Basic knowledge of radiology equipment including safety hazards common to radiology.
  • Basic understanding of computer functions necessary to perform x-ray exams
  • Ability to communicate clearly and provide routine diagnostic imaging procedures to children, adolescents, adults and geriatric patients with consideration to cultural and developmental stages
    during the exam process.
  • Ability to establish effective relationships with providers, staff, patients and families

Experience:

  • One year of customer service experience in a health care setting is preferred.
  • Special consideration given for prior orthopedic clinical experience.

Interested applicants should submit their resume to Human Resources via email hr@universityorthopedics.com or fax to (401) 457-1573


Job Description: Front Desk Check in and Check out Receptionist

GENERAL SUMMARY OF DUTIES

  • Complete patient check-in and check-out for a specific office location and pod
  • Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
  • Collect co pays and patient account balance and collection balance.
  • Answering front desk telephones and directs calls as appropriate.
  • Print schedules and superbills for next-day provider visits.
  • Batching out at the end of the shift.  Coordinating superbills, checking charge slips, and verifying copays with cash collected.
  • Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source.
  • Obtains verification of DME benefits.
  • Must be able to travel to all sites

Minimum Level of Preparation

  • High School graduate or equivalent.
  • Previous medical office experience.
  • Ability to calculate and collect cash transactions.
  • Interpersonal skills including excellent communication skills to deal effectively with staff, physicians, and patients in a courteous manner.
  • Professional, pleasant, and cheerful
  • Ability to maintain confidentiality.

Interested employees should submit their resume and cover letter to formally apply to Human Resources by email to hr@universityorthopedics.com or fax 401-457-1573.


Job Description: Administrative Manager

Reports to: Director of Clinical Operations

GENERAL SUMMARY OF DUTIES:

The Administrative Manager provides supervision and training to the Administrative Assistant staff whom are responsible for assisting physicians with patient care, surgical scheduling, clerical duties i.e., time tracking, CV maintenance, Brown Faculty processes, Lifespan issues, meetings and travel coordination.

Essential Functions:

  • Responsible for providing oversight and direction to Administrative Assistant employees
  • Provide guidance and coaching, trains all new administrative assistants, as well as provides any necessary additional training to current staff.
  • Obtains feedback and collaborates with physicians to manage the performance appraisals and supervision of the administrative assistants.
  • Oversee projects and supervise day to day staff administrative operations
  • Identify performance concerns and provides coaching by continually evaluating employees and provide feedback for improvement
  • Adheres to UOI policies and procedures in a consistent and timely manner
  • Hold staff accountable for following the same set of UOI procedures and polices
  • Work with HR and Operations to set staff goals and establish Administrative Assistant Core Competencies
  • Works with the Director of Revenue Cycle to establish the administrative assistant’s responsibilities for authorizations and referrals.
  • Responsible for communicating changes in reimbursement, authorization process and best practices for EMR use.
  • Participate in the hiring process of administrative staff.
  • Respect the importance of confidentiality, as this position will be dealing with employees' personal details
  • Manage and document patient complains and address with appropriate parties to resolve issues
  • Other duties as assigned

Knowledge, Skills, Abilities, Education and Experience:

  • High school diploma or equivalent. Bachelor’s degree preferred
  • Excellent decision-making, delegating, communications, and writing skills.
  • Must demonstrate management skills and ability to foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others, plus possess a “can do” attitude and the ability to execute stellar customer service.
  • Communicates clearly and concisely
  • Computer skill proficiency in EHR, Microsoft word and outlook
  • Efficiently assist in the coordination of a busy office, including use of email, document scanning, and word processing
  • Professional, pleasant, cheerful, and enthusiastic demeanor
  • Must have attention to detail
  • Excellent interpersonal skills including telephone etiquette
  • Motivated individual with team approach
  • Must be able to travel to all sites

Interested employees should submit their resume and cover letter to formally apply to Human Resources by email to hr@universityorthopedics.com or fax 401-457-1573.


Job Description: Appointment Coordinator

GENERAL SUMMARY OF DUTIES:

This full-time, team oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication skills and be able to handle a very fast-paced environment.

Principle duties and responsibilities:

  • Promptly answer the telephone using positive and clear communication
  • Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance) or self-pay status.
  • Work closely with billing team for insurance eligibility, and insurance referral requirements.
  • Schedule appointment correctly – triage patient problem and schedule with appropriate UOI physician.
  • Review appointment date, time, location, and provider name with caller.
  • Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)
  • Remind caller of cancellation/no-show policy
  • Answer questions and offer other information, as requested, to provide patient-focused
  • service and a positive impression of the organization
  • Other duties as assigned

Qualifications:

  • Ability to communicate effectively on the telephone
  • Ability to handle a "call center" environment: work quickly and multi-task.
  • Ability to handle confidential and sensitive information.
  • Ability to exercise good telephone manners to handle calls appropriately.
  • Ability to demonstrate compassion and sensitivity to caller.
  • Ability to demonstrate good customer service.
  • Ability to work in a team oriented environment.
  • Very familiar with computer functions and Microsoft programs.
  • Ability to type quickly and accurately while speaking on the phone.
  • High school graduate with demonstrated maturity to deal with confidential information.
  • Pertinent job-related experience and familiarity to medical terminology.
  • Professional, pleasant, cheerful, and neat appearance required.
  • Ability to speak Spanish a plus.

Interested employees should submit their resume and cover letter to formally apply to Human Resources by email to hr@universityorthopedics.com or fax 401-457-1573.

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JOB DESCRIPTION: Certified Medical Assistant
Locations: Middletown, Providence, Barrington

GENERAL SUMMARY OF DUTIES: Responsible for assisting physicians and physician’s assistant as a Certified Medical Assistant with patient care, clerical, environmental and organizational tasks.

Essential Functions:

  • Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
  • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
  • Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
  • Educates patients by providing medication and diet information and instructions; answering questions.
  • Monitor patient’s environmental safety (e.g., fall precautions faulty equipment, transmission precautions).
  • Completes records by recording patient examination, treatment, and test results
  • Ability to identify abnormal patient values for triages purposes
  • Maintains patient confidence and protects operations by keeping patient care information confidential.
  • Document medical information using approved medical terminology in the EHR system.

Knowledge, Skills, Abilities and Personal Characteristics:

  • Must be certified as a Medical Assistant (CMA)
  • ** Must be done by “credentialed medical assistants or Licensed health professionals.
  • Certified Medical Assistant. Certification through AMA, NCCT, NHA, or AMT
  • o RI licensed Certified Nursing Assistant
  • o RI licensed PT, PTA, OT or OTA
  • o RI licensed ATC (Athletic Trainer Certified)
  • Clinical skills, documentation skills, and communication skills
  • Ability to perform various clinical procedures while in exam room
  • Computer skill proficiency in EHR, Microsoft word and outlook
  • Efficiently assist in the coordination of a busy office, including use of email, document scanning, and word processing
  • Professional, pleasant, cheerful, enthusiastic demeanor, neat appearance required
  • Attention to detail
  • Excellent interpersonal skills including telephone etiquette
  • Motivated individual with team approach
  • Must be able to travel to all sites

Interested applicants should submit their resume to HR by email at hr@universityorthopedics.com or fax 401-457-1573.

Posted: 05/22/2016
Equal Opportunity Employer

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JOB DESCRIPTION: Physician Assistant / Nurse Practitioner

Location: East Greenwich

University Orthopedics in East Greenwich, RI is seeking a full time dynamic, motivated Physician Assistant or Nurse Practitioner to join the group. This group is a high volume practice that handles spine, sports, joint and hand cases. The PA will be responsible for the evaluation and nonoperative management of patients with musculoskeletal complaints and acute/chronic conditions.

Principal Duties and Responsibilities:

  • Maintain an independent schedule and evaluate patients independently as well as under the direction of the supervising physicians.
  • Perform routine outpatient procedures and surgeries
  • Access, diagnose and treat acute and chronic care patients
  • Assist physician in examining and diagnosing skeletal and joint problems
  • Order and interpret test results and recommended treatment of patients
  • Administer injections as needed when indicated
  • Provide postoperative patient care
  • Pre and post procedure follow-up and patient evaluation
  • Consult for pharmaceutical or interventional treatments
  • Write scripts and patient education
  • Evaluate X-ray, CT scan and MRI
    • Requirements:

      • Must be licensed as a Physician’s Assistant or Nurse Practitioner in State of Rhode Island
      • Minimum 2 years’ experience as an Orthopedic Physician’s Assistant or Nurse Practitioner
      • Interpersonal skills including excellent communication skills to deal effectively with staff, patients and physicians in a knowledgeable, professional and courteous manner
      • Professional, pleasant, and enthusiastic demeanor
      • Ability to maintain confidentiality of patient records
      • Attends required meetings and participates in committees as requested.
      • Participates in professional development activities to keep current with health care trends and practices.
      • Maintains strictest confidentiality.

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Do you Need an Appointment?

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SCHEDULE
SPECIALTY CENTERS
  • Spine
    • The Spine Center are referred back and neck pain patients across the New England Sates.
  • Hand & Wrist
    • The Hand & Wrist center deals with both surgical and nonsurgical treatment of conditions and problems.
  • Joint Replacement
    • The Joint Replacement Center provides the most modern treatment options for knee, hip, and shoulder replacement
  • Pediatric Orthopedics
    • The Pediatric Orthopedic Center consist of three surgeons who specialize in the care of children.
  • Foot & Ankle
    • The Foot & Ankle Center involves clinical teams that specialize in foot and ankle surgery.
  • Shoulder & Elbow
    • The Shoulder & Elbow Center includes orthopedic surgeons and therapists who specialize in shoulder and elbow.
  • Sports Medicine
    • The Sports Medicine Center helps those with sports-related injuries recover quickly to return to activity.
  • Trauma & Fracture
    • The Trauma & Facture center works closesly together with Rhode Island Hospital's trauma specialists to identify injuries.
  • Oncology
    • Our orthopedic oncology center includes the expertise of a specialist in oncology and reconstructive surgery.
  • Cartilage Repair Center
    Cartilage Repair
    • The Cartilage Repair Center offers state-of-the-art treatment of joint cartilage lesions
  • Orthodirect for sprains, fractures, work accidents, sports injuries
    Ortho Direct
    • Ortho Direct treats patients with urgent orthopedic needs from sprains, fractures, work accidents & sports injuries.
Brochures & Journals
  • Back to Life Journal
    • Subscribe to our Back to Life Journal to read information on the latest advances on joint replacement, sports medicine, orthopedic problems and back and neck pain.
Home Remedy Book
  • Home Remedy Book
    • Have back or neck pain? Learn what causes symptoms and the home remedies that relieve pain. University Orthopedics mails out Home Remedy Books to residents throughout the New England area.
About Us

University Orthopedics in Providence, Rhode Island, is a regional referral center for patients with back and neck pain, joint pain, sports medicine problems, shoulder pain, hand problems, hip and knee pain, and foot and ankle injury. University Orthopedics utilizes fellowship-trained, sub-specialized physicians to treat a variety of orthopedic problems.

  • PROVIDENCE 1
    2 Dudley Street, Suite 200
    Providence, RI 02905
    Phone: 401-457-1500

  • PROVIDENCE 2
    100 Butler Drive
    Providence, RI 02906
    401-277-0790

  • MIDDLETOWN
    345 Valley Rd.
    Middletown, RI 02842
    401-457-1500

  • EAST GREENWICH
    1405 South County Trail, Building 5
    East Greenwich, RI 02818
    Phone: 401-884-1177